Summer Energy Transition
Frequently Asked Questions
What does THE transfer of electricity mean?
The customers of Summer Energy were acquired by AE Texas to ensure that your electricity needs continue to be provided for now and in the future. There will be no interruption of power or change in price for your service and all other terms of your contract, including duration, early termination penalties etc. will stay the same.
What will stay the same?
No changes to your electricity service plan as a result of this transfer, including:
- Your current Energy Charge and contract end date
- Your current Terms of Service
- Your current bill delivery method (eBill notification and/or paper billing)
- All your other contract documents: Your Rights as a Customer (YRAC), and Electricity Facts Label (EFL)
What will change?
The following details about your account will change after the transfer:
- Your account number
- Your existing AutoPay setup will NOT transfer
- Customer service phone numbers, and mailing and email addresses, including the address to which you remit bill payments
- The online account management tool
- The name of your current plan, but note that the price and terms of service will not change
What if I'm an AutoPay customer?
Your existing AutoPay service with Summer Energy will NOT automatically transfer. Only your last payment due to Summer Energy will be deducted from your current AutoPay arrangement with Summer Energy. If you want to continue with AutoPay, you will need to re-enroll with your new providers’ AutoPay, using your new account number after your account has transitioned. You will get all of the information in your transfer notice.
Where can I find my new account number?
After August 11, 2025, you will receive an email containing your new AE Texas account number. If you do not have an email on file, you will receive a letter in the mail containing your new account number. You can also find your new account number on your first invoice from AE Texas, which you will receive within 45 days of your account’s transition date.
Will I receive a final Invoice from Summer Transition?
Your final invoice from Summer Energy will include usage charges through the date of transition to your new provider. If you are registered to utilize the Summer Energy online account management tool, for bills issued to you from Summer Energy, please continue to make your bill payments as you do so currently. If you are registered to use AutoPay, please do not cancel this as Summer Energy will use this method for your final bill payment. Summer Energy representatives will also be available to answer any questions and collect payments for remaining bills. If you are a customer on a refund or net metering plan, you will receive a separate notice closer to your switch date detailing how your special plans will be billed for partial meter read cycles.
What if I have more questions?
Our transfer care team is available at (855) 481-9188 Monday to Friday, 8 a.m. to 7 p.m. US Central Time to answer any additional questions you may have about the transfer of your account.